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I. OBJECTIVE
1. To provide guidelines on the proper issuance and monitoring of gift cheques given for promotional activities
II. DEFINITION OF TERMS
1. Gift Cheques (GC) – also known as gift certificate, is a promotional tool often used by the company in its marketing activities
III. GENERAL POLICIES
Service Crew must report to the SOS whenever there are customers who are claiming products using gift cheques. SOS must check and confirm the validity of the control number. SOS must have a monitoring document for the gift cheques.
If the product the customer bought amounts less than the GC, the Service Crew does not need to give a change. However, if it amounts greater than the GC, the customer must pay the excess amount. The customer must sign in the GC Control Number sheet as acknowledgement that the GC is already claimed. SOS must record the transaction in the GC Monitoring.
Summary report for the lists of claimed gift vouchers must be submitted to the Accounting Department every week for tracking purposes.
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
1. Gift Cheque Monitoring
2. Gift Cheque Control Number sheet
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