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I. OBJECTIVE
1. To provide guidelines on the process of scheduling service maintenance for outlets
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
Repair Request procedure:
1. Service Crew/ Area Roving Supervisor (ARS)/ Area Team Leader (ATL) will inform SOS via call for emergency cases and via text for other repair requests.
2. Repair Request should be followed with Requisition Slip the next working day.
3. All repair requests will be transmitted to SOS Maintenance for the schedule of repair.
4. The day the service is made; Service Crew should report to SOS via call the accomplished works by the Maintenance Staff.
5. The following day, SOS Maintenance will forward the Job Order form to SOS Concerns for the verification of the accomplished repair.
In case that the repair request is not accomplished yet, ARS/ATL should follow up the request to the SOS and ask for the reason of delay.
ARS/ ATL should always look at the whiteboard in front of SOS to check the pending repair requests. In case that the request is not listed, they should inform SOS to add the repair request on the board.
Job Order:
1. SOS in-charge will prepare the Job Order Form of Maintenance/ Electrician.
2. Listed in the Job Order Column are the requested services of outlet.
3. Service Crew (SC) on-duty on the outlet must write the following in the form:
3.1 SC must log the time IN & OUT of the maintenance/electrician.
3.2 SC must write his/her name & signature for verification.
3.3 SC must write in the remarks, whether the Job Order is complete or not complete.
Lead Time:
a) Within the day/ 24hrs
• Emergency Cases that affect the flow of the operation and the safety of the outlet
Ex: Grounded carts, Damage lock, malfunctioning equipments, Electrical problem
b) Within 2-3 days
• Repairs that need materials to purchase
Ex. Cabinet, Hose for CR, Warm Light fluorescent
c) Within a week
• Repairs that need other manpower service
• Outlets that need approval for work permit in the admin
Ex. Freezer, Cart, Cleaning of Exhaust
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
1. Requests
VI. FORMS AND RECORDS
Form Title
1. Job Order Form
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