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I. OBJECTIVE
1. To generate a report on the violations and faults committed by service crews
2. To provide an observation report that can help with the evaluation of the service crew
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
PCS shall document each and every fault committed by service crews pertaining to their work while they are on duty.
Faults include, but are not limited to, the following:
• No texting of cash on hand or daily sales
• No texting of sales banking
• No texting of Inventory
• Incomplete details in the DSR
• No proper receiving of documents from tenants, admin or service provider
• Wrong inventory
• No money declaration
• Improper or incomplete uniform
Every Saturday, a report shall be sent to the requesting Operations Supervisor. It shall include the list of service crew per outlet who has committed faults or violations for the week (from the previous Saturday up to Friday of the said week). It shall also lists the faults committed and the frequency it is committed.
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
(Not Applicable)
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