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I. OBJECTIVE
1. To provide guidelines on the proper and acceptable conditions of products for return to or recall by the Commissary
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
Products that are to be returned to or recalled by the Commissary must meet the following conditions:
a) For Flavored Powder and Milk (BBT Product)
• It should be clean and sealed individually.
• It should be in its mother packaging even though it lacks one or two sachets.
• Its expiration date should be clear and not dilapidated.
• It should not be expired prior to return.
• It should not be infested by insects and rodent bites.
• There should be an Incident Report on what was the reason for return.
b) For Fruit Syrup (BBT Product)
• It should be clean and sealed individually. No traces of leaks.
• It should be in its mother packaging even though it lacks one to two sachets.
• Its label and expiry date should be readable and clear.
• Its usual physical appearance should retain such as the standard color of Mango Delight and Strawberry Passion.
• It should not be infested by insects and rodent bites.
• It should not be expired prior to return.
• It should be properly segregated in order to prevent cross contamination.
• There should be an Incident Report on what was the reason for return.
c) For Frozen Products (All Dimsum Products including Chicken feet and Spareribs)
• If it is loosely packed (not properly vacuumed), it should be in its original seal.
• It should be placed properly in a cold container prior to transit to prevent further spoilage. It should be returned immediately after 24 hrs.
• It should not be infested with insects or rodent bites.
• There should be no discoloration or foreign particles such as black specs, molds and other kind of infestation on the product.
• The product should be individually packed to prevent the cross contamination.
• There should be an Incident Report on what was the reason for return.
d) For Liquid Products (Sugar Syrup, Sweet & Sour, Chili Sauce, Oil, etc.)
• It should be clean and free from leak.
• If bloated: place of storage, time of occurrence, and duration of time stored in the outlet must be identified.
• If there is an off taste, foreign matter, or other non-compliance to quality, the Commissary must be informed and an Incident Report must be furnished.
• Upon return, it should be placed in separate plastic bags to prevent cross contamination with other products.
• There should be an Incident Report attached to the item.
e) BBE Products (Lugaw, Binatog, Goto Lugaw, Pork Lugaw, Chicken Lugaw and others)
• Each pack should be sealed with original seal.
• If there is an off taste, foreign matter, or other non-compliance to quality, the Commissary must be informed and an Incident Report must be furnished.
• Upon return, it should be placed in separate plastic bag to prevent cross contamination with other products.
• There should be an Incident Report attached to the item.
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
1. Product Recall Form
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