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I. OBJECTIVE
1. To provide guidelines on the proper procedures to do when unfortunate accidents occur in the outlet during operation
II. DEFINITION OF TERMS
(Not applicable)
III. GENERAL POLICIES
When there is an accident that happen to the Service Crew while on duty or to the customer while buying in the outlet, first aid treatment must be applied. For major or emergency cases, bring the Service Crew or customer to the nearest clinic for further treatment.
Service Crew must report the accident to the SOS and Team Leader as soon as possible for immediate and appropriate instructions.
Service Crew must make an Incident Report and send it to SOS. SOS must record the incident and submit the Incident Report slip to the Human Resources Department.
IV. PROCEDURE FLOWCHART
Flowchart Title
Accident on Outlet or on Duty
V. REFERENCE/INTERFACE PROCESS
Document Title
1. Concerns
VI. FORMS AND RECORDS
Form Title
1. Incident Report Slip
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